About this career
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
Essential skills
attend to ICT systems quality
define technology strategy
design process
develop ICT workflow
improve business processes
maintain relationship with suppliers
manage budgets
manage changes in ICT system
manage staff
oversee quality control
perform project management
track key performance indicators
train employees
use different communication channels
use ICT ticketing system
Required knowledge
digital systems
innovation processes
operations management
Additional skills
apply organisational techniques
comply with legal regulations
coordinate technological activities
develop information standards
implement a virtual private network
implement ICT risk management
implement ICT security policies
manage contracts
perform procurement processes
provide cost benefit analysis reports
recruit employees
contract law
core banking software
crowdsourcing strategy
engineering processes
hardware components
hardware components suppliers
ICT process quality models
insourcing strategy
outsourcing strategy
software components libraries
software components suppliers
systems development life-cycle
Also known as
ICT data processing manager
data processing manager
ICT operations managers
IT data processing manager
IT process manager
IT operations manager
systems and networks manager
ICT acquisitions manager
