About this career
Hosts/hostesses welcome and inform visitors at airports, train stations, hotels, exhibitions fairs, and function events and/or attend to passengers in the mean of transport.
Essential skills
answer incoming calls
assist clients with special needs
communicate verbal instructions
demonstrate intercultural competences in hospitality services
distribute local information materials
escort visitors to places of interest
greet guests
handle personal identifiable information
identify customer's needs
inform tourist groups on logistical times
maintain customer service
maintain relationship with customers
manage tourist groups
promote the use of sustainable transport
provide tourism related information
provide visitor information
welcome tour groups
Additional skills
answer questions about the train transport service
apply foreign languages in tourism
assist passengers
be friendly to passengers
check tickets at venue entry
create solutions to problems
handle customer complaints
handle guest luggage
speak different languages
Also known as
hostess
airport host/hostess
airport hostess
host
airport host
