Customer service representative

apply conflict management apply knowledge of human behaviour communicate with customers control of expenses create solutions to problems determine charges for customer services ensure client orientation guarantee customer satisfaction have computer literacy identify customer's needs implement customer follow-up keep records of customer interaction listen actively manage schedule of tasks perform escalation procedure perform multiple tasks at the same time process customer orders process data process order forms with customer's information process refunds provide customer follow-up services provide information

customer service knowledge base

carry out active selling contact customers facilitate official agreement measure customer feedback perform data analysis show diplomacy speak different languages upsell products use customer relationship management software use e-services consumer protection data mining methods e-commerce systems relationship marketing sales activities

customer complaints handler customer feedback representative customer experience manager assistant customer service representative graduate customer service representative information office worker senior customer service representative customer service officer information agent customer service person trainee customer service representative complaint representative customer relationship officer service desk operator customer relations officer information clerk