About this career
Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.
Essential skills
assign taxi fares
communicate by telephone
communicate verbal instructions
consider economic criteria in decision making
control taxi schedules
follow up complaint reports
handle customer complaints
listen actively
log times of taxis
match vehicles with routes
monitor drivers
operate radio dispatch systems for taxis
read maps
relay messages through radio and telephone systems
use codes to communicate with taxi drivers
use different communication channels
Required knowledge
passenger transport regulations
road traffic laws
Additional skills
drive in urban areas
have computer literacy
perform services in a flexible manner
provide high-end driving services
Also known as
taxi dispatcher
private hire controller
minicab controller
minicab dispatcher
private hire dispatcher
