Tour operator representative

About this career

Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.

Essential skills

apply foreign languages in tourism assist clients with special needs build a network of suppliers in tourism collect tourist information communicate with customers create solutions to problems develop inclusive communication material devise special promotions educate on sustainable tourism engage local communities in the management of natural protected areas handle customer complaints handle personal identifiable information maintain customer service make logistical arrangements manage conservation of natural and cultural heritage manage health and safety standards manage visitor flows in natural protected areas measure customer feedback process booking process payments provide customised products provide performance feedback support community-based tourism support local tourism upsell products work in a hospitality team

Required knowledge

ecotourism geographical areas relevant to tourism self-service technologies in tourism

Additional skills

ensure infrastructure accessibility implement marketing strategies implement sales strategies improve customer traveling experiences with augmented reality maintain customer records manage the customer experience negotiate service with providers negotiate supplier arrangements prepare travel packages promote virtual reality travelling experiences use e-tourism platforms augmented reality virtual reality

Also known as

holiday representative tour rep holiday rep tour representative