About this career
Insurance claims handlers ensure that all insurance claims are handled accurately and that payment for valid claims is made to the policyholders. They use statistical data and reporting to calculate and adjust claims as needed, communicate with and guide policyholders and monitor the progress of a claim.
Essential skills
analyse claim files
apply technical communication skills
calculate compensation payments
classify insurance claims
communicate with beneficiaries
handle incoming insurance claims
interview insurance claimants
maintain records of financial transactions
manage claim files
organise a damage assessment
provide financial product information
review insurance process
synthesise financial information
Required knowledge
actuarial science
claims procedures
fraud detection
insurance law
principles of insurance
types of insurance
Additional skills
analyse financial risk
apply statistical analysis techniques
assess coverage possibilities
decide on insurance applications
ensure cross-department cooperation
estimate damage
handle customer complaints
handle financial disputes
handle financial transactions
manage claims process
trace financial transactions
insurance market
statistics
Also known as
insurance claims assessor
claims processor
claims inspector
insurance claims processor
claims adjuster
property and casualty insurance claims examiner
claims examiner
insurance claims analyst
insurance claims examiner
insurance claims inspector
claims analyst
claims consultant
travelling insurance assessor
claims service supervisor
insurance claims officer
insurance claims consultant
claims handler
casualty insurance adjuster
claims representative
civil damages inspector
contract claims examiner