Insurance claims handler

About this career

Insurance claims handlers ensure that all insurance claims are handled accurately and that payment for valid claims is made to the policyholders. They use statistical data and reporting to calculate and adjust claims as needed, communicate with and guide policyholders and monitor the progress of a claim.

Essential skills

analyse claim files apply technical communication skills calculate compensation payments classify insurance claims communicate with beneficiaries handle incoming insurance claims interview insurance claimants maintain records of financial transactions manage claim files organise a damage assessment provide financial product information review insurance process synthesise financial information

Required knowledge

actuarial science claims procedures fraud detection insurance law principles of insurance types of insurance

Additional skills

analyse financial risk apply statistical analysis techniques assess coverage possibilities decide on insurance applications ensure cross-department cooperation estimate damage handle customer complaints handle financial disputes handle financial transactions manage claims process trace financial transactions insurance market statistics

Also known as

insurance claims assessor claims processor claims inspector insurance claims processor claims adjuster property and casualty insurance claims examiner claims examiner insurance claims analyst insurance claims examiner insurance claims inspector claims analyst claims consultant travelling insurance assessor claims service supervisor insurance claims officer insurance claims consultant claims handler casualty insurance adjuster claims representative civil damages inspector contract claims examiner