Bu meslek hakkında
Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.
Temel beceriler
advise customers on the product range of railway companies
assist passengers
collect customer data
communicate with customer service department
deliver a sales pitch
deliver outstanding service
guarantee customer satisfaction
identify customer's needs
implement marketing strategies
implement sales strategies
interpret customer non-verbal communication
listen actively
maintain updated professional knowledge
manage the customer experience
meet picking standards
provide high quality customer service
provide information on train routes
provide information to passengers
react calmly in stressful situations
relay messages through radio and telephone systems
represent the company
think proactively
write work-related reports
Ek beceriler
act reliably
have computer literacy
perform services in a flexible manner
persuade clients with alternatives
speak different languages
use microsoft office
work in a rail transport team
Ayrıca şu adlarla bilinir
railway station customer service representative
customer transit agent
passenger representative
railway customer transit agent
railway customer service agent
railway passenger agent
railway customer service representative
railway transportation service representative
railway station customer service agent
