Bu meslek hakkında
Kat hizmetleri süpervizörleri, konaklama tesislerinin günlük temizlik ve kat hizmetleri faaliyetlerinin denetlenmesi ve koordinasyonundan sorumludur.
Temel beceriler
assess cleanliness of areas
comply with food safety and hygiene
coordinate redecoration of hospitality establishment
ensure cross-department cooperation
handle customer complaints
maintain customer service
manage budgets
manage budgets for social services programs
manage cleaning activities
manage health and safety standards
manage inspections of equipment
manage maintenance operations
manage staff
monitor stock level
plan schedule
plan shifts of employees
present reports
procure hospitality products
supervise housekeeping operations
train employees
Ek beceriler
assist at check-in
clean public areas
develop working procedures
encourage staff in cleaning activities
greet guests
handle chemical cleaning agents
handle surveillance equipment
identify customer's needs
manage stock rotation
monitor work for special events
perform multiple tasks at the same time
perform services in a flexible manner
seek innovation in current practices
service rooms
energy conservation
Ayrıca şu adlarla bilinir
hoofd huishouding
manager huishoudelijke dienst
hoofd housekeeping
manager housekeeping