Call centre supervisor

analyse staff capacity create solutions to problems forecast workload have computer literacy interpret automatic call distribution data maintain high quality of calls manage business knowledge manage ICT project measure call quality perform data analysis perform project management present reports secure sensitive customer's information supervise data entry train employees

call quality assurance management call routing call-centre technologies characteristics of products characteristics of services employment law

abide by business ethical code of conducts adapt to changing situations analyse call performance trends apply information security policies build rapport with people from different cultural backgrounds manage staff provide customer follow-up services recruit employees speak different languages tolerate stress use customer relationship management software teamwork principles

telephone sales supervisor direct sales supervisor tele-sales supervisor outbound call center supervisor customer contact centre supervisor outbound call centre supervisor customer service supervisor contact centre supervisor telemarketing manager telemarketing supervisor customer centre supervisor inbound call centre supervisor customer service centre manager inbound call center supervisor contact centre manager call center supervisor